The Dubai Electricity and Water Authority (DEWA) is the government entity responsible for providing electricity and water across Dubai. As one of the fastest-growing cities in the world, Dubai relies heavily on DEWA to develop and maintain the infrastructure that supports its residents, businesses, and ambitious sustainability goals.

The Role of DEWA

DEWA’s responsibilities go far beyond supplying utilities. Its main tasks include:

• Providing reliable electricity and water services to residents and businesses.

• Planning and executing infrastructure projects to expand and improve supply networks.

• Promoting energy efficiency and supporting sustainability initiatives.

• Offering customer service, billing, and tools to monitor consumption.

Why DEWA is Important for Dubai

DEWA is not only the backbone of electricity and water supply, it also plays a central role in supporting Dubai’s environmental and sustainability strategies. By investing in renewable energy and efficiency projects, DEWA helps the emirate move closer to its green targets while ensuring consistent, high-quality services for everyone.

DEWA’s Sustainability Initiatives

Some of DEWA’s most important initiatives include:

• Expanding the use of solar power across residential and commercial properties.

• Launching programs to reduce water consumption and improve water quality.

• Running public awareness campaigns to encourage sustainable energy and water use.

How DEWA Improves Quality of Life

Reliable water and electricity are vital for Dubai’s high standard of living. DEWA’s advanced systems and innovative projects ensure that expatriates and locals alike enjoy uninterrupted access to essential services, making the city attractive for both living and business.

Customer Service and Support

DEWA provides multiple services to make utility management simple:

• Online platforms for account registration, bill payments, and consumption tracking.

• Customer Happiness Centres across Dubai for in-person support.

• Dedicated hotlines for quick assistance.

Setting Up a DEWA Account

After securing your Ejari certificate, the next step is to register with DEWA. Opening an account is straightforward and can be done online or at a Customer Happiness Centre. Tenants need this step to activate electricity and water in their new home.

Even landlords based overseas can ensure smooth registration for their tenants by working with licensed real estate or property management companies.